Frequently Asked Questions

Q. Are you fully Registered?

A. All Physiotherapists and Podiatrists are registered by law with the Health Care Professions Council (HCPC), Our Sports Rehab Therapist is registered with BASRAT and our Counsellor is registered with the British Association of Counsellors and Psychotherapists(BACP). The practice and all staff are fully insured and DBS (CRB) cleared.

Q. Do you accept NHS Referrals?

A. No currently we do not accept NHS referrals and work on a Private, payment basis.

Q. How much does an appointment cost?

A. As we offer a variety of therapies there are varying costs, please see the individual therapy page for further information or click on this link to our PRICE LIST

Q. How can I pay for my appointment?

A. Payment is expected at the time of your appointment. We accept cash or card payments, sorry we do not accept American Express or cheque's.

Q. What if I have an Insurance Policy?

A. We are registered with the with the major companies including AXA PPP, BUPA, AVIVA, VITALITY HEALTH, NUFFIELD HEALTH. These companies tend to pre authorise a certain amount of treatments and they will issue an authorisation number. We will require your membership number and authorisation number when you attend your first appointment. Please also check your policy details as certain policies require an excess payment to be made prior to being eligible for insurance cover.

If have an insurance policy where you can claim back all or part of the cost we expect payment at the time of your appointment and we will issue a detailed receipt for you to forward to your insurance to claim the money back.

Q. Do you work with Medical Legal/Accident referrals.

A.We do work with some solicitors and medical legal companies. If you wish to have your treatment here please speak directly to you solicitor or insurance company to ask them to contact us directly where all arrangements can be made. If you are a solicitor or medical legal company and you wish for us to assess and treat your clients please contact us either using the form on the top Right of the page or using the details on our contact us page.

Q. What happens on my appointment?

A. For more information about the appointment and treatment process please click on following link to our ESSENTIAL INFORMATION page.

Q. Where can I park?

A. For more details about getting to our office on St Georges Street including information about bus and train access please see our contact us page.

Q. Is your practice accessible for disabled people?

A. There are two small steps and a handrail to our main entrance door at number 7, however we do have a portable ramp to use with our entrance at number 9 which allows full disabled access, we also have disabled toilet facilities available.

Q. What happens if I am not happy with the service I have been given?

A. In the unlikely event that you are not happy with our service we ask that you please talk to us at the time of your appointment and we will try to rectify the matter. However you are also welcome to put your complaint in writing and we will respond to the issue within 5 working days.

Q. Do you offer gift vouchers for your services?

A. Yes gift vouchers are available for all our services, these can be purchased from our office on St Georges Street. Unfortunately currently we cannot sell vouchers online or over the phone. All vouchers are valid for 6 months from the date of issue.

Still have an unanswered question?

If your question is clinical related please read our ESSENTIAL INFORMATION section

Still have a query? Contact us using the form above, email info@trulytherapeutic.co.uk or call 01257 367433

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01257 367433

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